Return / Refund Policy
We are unable to refund for the following reasons:
Late / Delayed Delivery
Refunds are not applicable to delayed deliveries. If the consignment does not arrive to you within 21 working days after being shipped by express shipment, you may ask us for the order tracking code. However, in events where the consignment is not dispatched to the provided address for delivery, we will make and dispatch your order again at NO COST.
Damage to items caused by the customer
If the ordered product is damaged in any way from your end or worn, and returned then that individual is not entitled to any refund.
All custom-made, sales item(s) and special discounted item(s) are:
- Any leather product(s) purchased from Excellent Leather Shop which is specially customized as per the customer’s requirements is (are) neither refundable nor exchangeable.
- Second-time returns are not acceptable.
We full refund / partial refund for the following reasons:
Item(s) damaged or Lost shipment: If the product is damaged during the shipment, we will make and dispatch your order again at NO COST or we will REFUND you in the same form as the original payment method used on our website. We will process the refund on the credit/debit card which was used for the original purchase and on the other hand for wire transfer, if there is a lost shipment, damaged item(s) case or order cancellation, the refund will be given in the form of a credit note that will be authorized by the company. This credit note will hold a validity of a period of about one year. Processing time can vary from 25-40 business days after we receive the item at our facility. In an event of a valid reason for lost shipment, REFUND will be given.