Frequently Asked Questions
1. What types of leather products do you offer?
We provide a wide range of leather garments, including jackets, coats, vests, and footwear for both men and women. Our collection features various styles such as motorcycle jackets, blazers, bomber jackets, and field jackets etc.
2. Do you offer custom-made leather jackets?
Yes, we specialize in crafting custom leather jackets. You can design your own jacket by emailing us your desired design. We offer different options for personalization, such as embroidery, patches, embossed logos, and screen printing.
3. What materials do you use in your products?
We use high-quality full-grain, top-grain, and suede leather in all our products, ensuring durability and premium quality.
4. How long does it take to receive a custom jacket?
It takes approximately 4 to 6 weeks to ship a custom jacket.
5. Do you ship internationally?
Yes, we offer free worldwide shipping on all orders.
6. How soon do you ship orders?
Please contact us for your rush orders.
7. What is your return and refund policy?
For detailed information on our return and refund policy, please visit the ‘Return / Refund Policy‘ section on our website.
8. How can I contact customer service?
You can reach us via email at sales@excellentleathershop.com or call us at +1 214-377-0358.
9. Do you offer leather boots and footwear?
Yes, we provide a variety of leather boots and gaiters for both men and women, crafted to meet different styles and requirements.
10. Are your products machine-made or handcrafted?
All our products are meticulously handcrafted by skilled artisans, ensuring the highest quality and attention to detail in every piece.
11. What payment methods do you accept?
We accept various payment methods, including PayPal, 2Checkout and Bank Transfer.
12. Do you have a size chart available?
Yes, we provide different size charts for different products to ensure the perfect fit.
13. Are your products suitable for cosplay purposes?
Yes, we have proudly contributed to the world of props and costumes, making outfits for iconic characters, suitable for cosplay enthusiasts.
14. Do you offer replicas of movie and TV series jackets?
Yes, we recreate classic styles from films and TV shows, offering functional and marketable tributes for fans and collectors.
15. How can I ensure the quality of your products?
We use high-quality materials and meticulous attention to detail in crafting our products. Customer reviews and testimonials are available on our website for your reference.
16. Do you have a physical store location?
Currently, we operate online to serve customers worldwide.
17. Can I track my order once it's shipped?
Yes, once your order is shipped, we provide tracking information upon request so you can monitor its delivery status.
18. What if I receive a defective or incorrect item?
Please contact our customer service immediately if you receive a defective or incorrect item, and we will assist you with the return or exchange process.
19. Do you offer gift cards or certificates?
Currently, we do not offer gift cards or certificates.
20. How can I stay updated on new arrivals and promotions?
You can follow us on our social media platforms to receive updates on new arrivals and exclusive promotions.
21. What makes your leather products unique?
Our leather products are crafted from premium full-grain leather, offering exceptional durability, timeless style, and a luxurious feel that only improves with age.
22. Can I order in bulk for businesses or events?
Yes, we accept bulk orders for businesses, events, or promotional purposes. Contact us for special pricing and customization options.
23. Are your jackets suitable for extreme weather conditions?
Yes, our leather jackets are designed to provide warmth and protection, making them ideal for cold and windy conditions.
24. How do I measure myself to ensure the perfect fit?
We provide a detailed guide on how to measure yourself accurately on our size chart page.
25. Do you repair or alter leather products?
Currently, we do not offer repair or alteration services. However, we can recommend trusted professionals.
26. How can I care for my leather products?
To maintain your leather items, use a leather conditioner, avoid excessive moisture, and store them in a cool, dry place.
27. Do you offer eco-friendly leather options?
Yes, we are committed to sustainability and use ethically sourced leather in our products.
28. Can I cancel or modify my order after placing it?
You can cancel or modify your order within 12 hours of placing it by contacting our customer service team.
29. Are there any special discounts for second-time buyers?
Yes, we offer a 10% discount on each product for second-time buyers.
30. Can I request a specific type of leather for custom orders?
Yes, we can source specific types of leather, such as cowhide, lambskin, or goatskin, or have it tanned for you for your custom order.
31. How can I confirm if my order went through successfully?
You will receive a confirmation email with your order details after successful payment.
32. Can I see samples of custom work before placing an order?
I’m afraid we are unable to show you samples of custom work before you place an order.
33. How often do you offer sales and discounts?
We offer sales and discounts 2 to 3 times a year, with discounts of up to the 30%. Keep an eye on our website and social media for the latest offers.
34. What happens if my shipment is delayed?
In case of delays, you will be notified promptly, and we will work to resolve the issue with the courier service.
35. Can I return a custom made product?
Custom-made products are non-refundable, non-returnable, and non-exchangeable.
36. Do you use real leather or synthetic materials?
We use 100% real leather for all our products to ensure quality and authenticity.
37. How do I become a reseller or distributor of your products?
To become a reseller or distributor, please contact us with your business details, and we’ll provide further assistance. We have special pricing for resellers and wholesalers.
38. Are your leather products water-resistant?
While our leather products are naturally resistant to light moisture, we recommend using a leather protector spray for additional water resistance.
